Search results for "Service systems"
showing 4 items of 4 documents
Analysis of Open Innovation Intermediaries Platforms by Considering the Smart Service System Perspective
2015
Abstract Open Innovation and Services Science are two distinct paradigms that share some principles 0. While some attempts to investigate open innovation according to a service science perspective exist, there is currently a gap with regards to the analysis of intermediaries of open innovation according to a service science perspective and even more regarding to recent trends about smart service system. This paper aims to fill this gap and, to this purpose, we present two interesting and original results. After an analysis of the key features of Open Innovation Intermediaries, we discuss a characterization of these intermediaries as service systems by mapping their features on the ten funda…
Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis
2017
This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems. peerReviewed
Managerial decision making for complex service systems Optimization
2021
The present paper deals with managerial decisions for Predictive Maintenance (PrdM) of complex service systems. We propose a Multi-Criteria Decision-Making (MCDM) approach aimed at sorting those failure modes potentially involving critical components into risk classes for interventions prioritisation and maintenance control. In this context, the sorting technique ELimination Et Choix Traduisant la REalité (ELECTRE) TRI is applied to support in finding the root causes that can be eliminated for failure prevention and/or minimization. This methodology presents the advantage to not rely on comparisons (as well as on their transitivity) between pairs of elements, simplifying computations for co…
Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems : A Structured Literature Review
2020
This paper investigates resource integration and social interaction as the two core processes of value co-creation and co-destruction in a service system. We applied a structured literature review as our research methodology to develop a framework to depict the components of value co-creation and co-destruction processes and to understand the behavioral drivers of service system actors as well as the positive and negative value outcomes derived through resource integration and social interaction. By analyzing the 51 papers that meet the inclusion criteria, we found that actors’ engagement in value creation process are motivated by different behavioral drivers. Then, applying resource integr…